The Customer can withdraw, ie return the product, without specifying the reason, within fourteen (14) calendar days from the day of receipt, if the product is in the original packaging and has not been used.
Defective products are either corrected or replaced.
In order to return the products in accordance with this Term, the Customer informs the Seller via the e-mail maroussi@kourtis.gr (Customer can send photos of defects or damage so that the Seller responds more easily and quickly in order to fix the problem).
The following conditions must be met when returning the products to the Customer:
- the returned product must be in its original packaging. It goes without saying that for the inspection of the product, of course, the Customer can cut the packaging tape that keeps the packages closed.
- the product must not be damaged by the Customer (changes in the appearance of the product or its packaging that were necessary for the inspection of the product cannot be considered as substantial changes in the appearance of the product).
- the product must not be used without loss of commercial appearance (intact labels, protective films, etc.).
- good quality assembled products cannot be returned.
- he return of the product must be accompanied by proof of purchase and delivery and the warranty card, if there was any.
Returns of linen with open packages (eg sheets, duvets, pillows, pillow and mattress protectors, etc.) are not accepted.
The Seller has the right not to accept the products returned by the Customer, if the Customer does not follow the return procedure defined in this Term.
Returned products can be delivered by the Customer himself. If the Customer does not have the opportunity to return the products himself, the Seller undertakes to pick up the products and replace them with similar suitable products. In the event that the Seller does not have similar products, it returns to the Customer the money paid for the product(s) sold. The Seller must return the money to the Customer within fourteen (14) days from the receipt of the request to cancel the purchase. However, the Seller may not return the money to the Customer, if he does not receive the products or a receipt for their return within fourteen (14) days of being notified of the cancellation of the purchase. Returns and product changes are made in accordance with the Terms in force at the time the Customer’s intention to return/change was expressed.
In all cases, the money for the returned products is transferred by payment order to the payer’s bank account only. Money is returned only for the product and not for the paid services. The returned products will be received from the nearest place that can reach the trucks of the Seller or the transport agency and their partners.
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