The Seller delivers the products to the Customer according to the terms mentioned in the product descriptions. These terms are indicative and do not apply in cases where the Seller does not have the required products in stock and the Customer has been informed in a timely manner about the lack of ordered products. Delivery may, however, take place earlier after prior consultation with the Customer. Partial shipment of individual products of an order is not excluded, as long as this is agreed with the Customer.
At the same time, the Customer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In this case the Seller undertakes the obligation to contact the Customer directly and to agree on the new terms of delivery.
In all cases, the Seller is released from liability for breach of product delivery deadlines, if the products are not delivered to the Customer or are not delivered to the Customer in a timely manner due to circumstances that depend on the Customer.
Three (3) days before delivery, the Seller contacts the Customer to agree on the exact delivery time to him/her or to the agency / transport company he/she has chosen. Orders are processed within the working eight hours (09:00 am – 17:00 pm) except Saturdays, Sundays and (official) holidays.
In any case, the Seller informs the Customer in time about the delivery time.
When ordering products, the Customer can choose the method of delivery of the products, ie. to use the delivery service provided by the Seller, or to undertake them from the collection point of the Seller.
Delivery of products to the Customer:
The Customer, who chooses the delivery service at the time of the order, undertakes to indicate the exact place of delivery of the products.
The Customer undertakes to accept the products himself. In case the Customer mentioned in the order as the recipient cannot receive it himself/herself, he/she must notify the Seller in time. In the event that the Customer cannot accept the products and the products are delivered to the specified address and based on other information provided by the Customer, the Customer is not entitled to make claims against the Seller regarding the delivery of the products to an unsuitable person.
Delivery (transfer) of products within Attica ιs free and is performed by the Seller, while in the rest of Greece t is performed by an agency / transport company freely selected by the Customer, who assumes responsibility for their shipment and costs.
In case the delivery address given by the Customer is difficult to access by the Seller’s means of transport (eg. truck) or the seller’s means of transport are not allowed to enter, then the Customer is requested to notify about this when placing the order so that appropriate measures can be taken. In case the information is not provided, then the Seller has the right to deliver the products to the point closest to its means of transport or to request an additional charge from the Customer for the delivery of the goods to the sidewalk of the entrance.
The furniture is delivered only to the place where the transport vehicle can reach.
Within Attica the Seller undertakes the obligation to transport the furniture to the exact place of delivery (eg. to move the furniture to the Customer’s apartment). In cases where the ascent of the products to the floor is considered impossible by the stairs or by the elevator, then the delivery will be made at an additional cost of crane charging if the Customer consents to it.Within Attica almost all the furniture is delivered unassembled in boxes and assembled by the Seller on the spot.
Outside Attica all the furniture is delivered unassembled in boxes from an agency chosen by the Customer and in cases where assembly is required, the furniture is accompanied by assembly instructions and the necessary for this accessories.
Collection from the Seller’s collection points:
The Customer can pick up the products free of charge from the Seller’s collection point, when they are available, ie. from the central warehouses of the company “IOANNIS A. KOURTIS SA” in Kifissia, Attica (6 Malakonta Street, PC: 145 64).
The ordered products must be received no later than twenty (20) days from the receipt of the Seller’s confirmation that the order is ‘ready’ (the products have been collected and are ready for receipt). If the Customer does not receive the products on time, the Seller notifies him by e-mail and in case he does not respond reserves the right to terminate the order without notice and return the amount paid.
Products can only be picked up by the person who placed the order or the person named at the time of the order. Upon receipt of the products, it is necessary to transfer and present a valid identity document (identity card, passport or new model of driving license) to the employee of the Seller.
When delivering the products to the Customer, the Customer, together with the Seller or his authorized representative, checks the status of the shipment and the items and signs the delivery-receipt document. Upon receipt of the shipment from the Customer, the products are considered to have been delivered in the proper condition, show no defects and there are no differences in the composition of the items. If the Customer notices that the packaging of the products is damaged (crumpled, wet or has been damaged in any way externally), the products are damaged or not properly assembled, they must mark it, in the presence of the Seller or the dealer/employee to the transport agency’s employee to write a report regarding the breach/discrepancy with the order. If the Customer does not take such action, the Seller will be released from liability to the Customer for any defects in the products, unless these defects could not be detected by external inspection.
If the Seller does not deliver the products on time and the Customer has paid for the products and their delivery, the Seller will contact the Customer, trying to determine another delivery time. If the Customer does not receive the products, these products will be returned to the Seller, the order will be canceled and the Customer’s money, if paid, will be returned to the same bank account.
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